Job Description
Are you looking for a flexible part-time job in London that offers growth opportunities without the need for prior experience? BrightPath Support Ltd is currently hiring dedicated individuals to join our expanding support team. We value attitude, reliability, and a genuine desire to help others over specific work history, making this the perfect entry-level role for students or those seeking a career change.
In this position, you will be the first point of contact for our valued clients, ensuring they receive the assistance they need in a professional and timely manner. We offer a supportive training environment and clear career progression paths for high performers.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently to ensure high levels of customer satisfaction.
- Accurately document all customer interactions and transactions within our CRM system.
- Process orders, returns, and refunds according to company policy.
- Collaborate with the wider team to maintain up-to-date product knowledge and operational procedures.
- Identify opportunities to upsell or cross-sell products to existing customers.
Qualifications
- No prior experience or specific qualifications required—just a strong willingness to learn.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and internet navigation.
- A patient, empathetic, and professional demeanor when dealing with diverse customers.
- Ability to work flexible shifts, including evenings and weekends, as required.
- Strong time management and organizational skills.