Job Description
Join our dynamic team as a Part-Time Customer Service Associate at Innovate Solutions Inc. in Raleigh, NC! This entry-level role is perfect for students and career changers seeking flexible hours while gaining valuable professional experience. You'll be the first point of contact for our clients, delivering exceptional support and building lasting relationships. We offer competitive pay, comprehensive training, and a supportive environment where your growth matters. Start your journey with a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine customer issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in our CRM system
- Collaborate with sales and support teams to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required (college students encouraged)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Reliable internet access for remote work components