Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Associate! This entry-level role offers flexible hours and growth opportunities in Indianapolis's thriving tech sector. You'll be the face of our brand, delivering exceptional service while building foundational skills in communication and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive environment perfect for career starters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records
- Collaborate with team members to resolve complex customer issues
- Utilize CRM software to track interactions and update customer profiles
- Contribute to daily sales goals through product recommendations
- Participate in quarterly training sessions to enhance service skills
- Assist with inventory management and store organization
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic proficiency with Microsoft Office Suite
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Flexibility to work evenings and weekends (15-25 hours/week)
- No prior experience required – we provide comprehensive training
- Valid government-issued ID and reliable transportation