Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in the vibrant Charlotte area. This role offers flexible scheduling and is perfect for students, career changers, or anyone seeking a rewarding part-time opportunity. Enjoy a supportive environment with comprehensive training and clear pathways for growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet monthly performance targets for customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Basic computer proficiency with Microsoft Office Suite
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- No prior experience required – full training provided
- Valid US work authorization