Job Description
Join our dynamic team at Sunshine Solutions Group and become part of Florida's thriving customer service landscape! We're seeking enthusiastic Part-Time Customer Service Associates to deliver exceptional experiences in our vibrant Orlando hub. Enjoy flexible scheduling while making meaningful connections with clients across the Sunshine State.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Comprehensive training program
- Modern, collaborative work environment
- Opportunities for career advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset