Job Description
Join our award-winning team at Nexus Solutions Group as a Part-Time Customer Experience Specialist in Phoenix! We're seeking dynamic individuals to deliver exceptional service while supporting our innovative tech solutions. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and growth opportunities. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a modern workspace with hybrid options and comprehensive training. Apply today to become part of Phoenix's fastest-growing tech support community!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document cases accurately in CRM systems and maintain service logs
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and promote premium services
- Participate in weekly training sessions to enhance technical knowledge
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and active listening skills
- Ability to work independently and adapt to changing priorities
- Valid Arizona driver's license (for occasional client visits)
- Available to work evenings and weekends (3-4 shifts/week)