Job Description
Join our dynamic team at Northwest Retail Solutions as a Part-Time Customer Experience Specialist. We're seeking enthusiastic individuals to deliver exceptional service to our growing client base in the Pacific Northwest. This role offers flexible hours (20-25 hrs/week) with opportunities for growth in a supportive, fast-paced environment. Ideal for students, career changers, or those seeking supplemental income. Enjoy competitive pay, employee discounts, and a vibrant workplace culture.
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Process orders and resolve billing inquiries efficiently
- Collaborate with sales team to enhance client satisfaction
- Update CRM systems with accurate customer interaction records
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced setting
- Flexible availability including weekends
- Basic knowledge of Microsoft Office Suite