Job Description
Join our award-winning team at TechFlow Solutions as a Part-Time Customer Experience Specialist in the heart of London. This premium opportunity offers flexible hours (20-25 hours/week) while working with cutting-edge technology and a dynamic team. We're seeking passionate individuals who thrive in fast-paced environments and want to make a real impact on our clients' digital journeys.
Our London office provides a collaborative atmosphere with modern amenities, including rooftop views and wellness spaces. This role is perfect for students, career-changers, or professionals seeking work-life balance without compromising on professional growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues with our proprietary software suite
- Document customer interactions using our CRM system
- Collaborate with product teams to identify improvement opportunities
- Conduct user training sessions for new clients
- Maintain accurate case documentation and knowledge base updates
- Participate in monthly team innovation workshops
Qualifications
- Proven experience in customer service or technical support
- Proficiency in CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic understanding of SaaS products preferred
- Flexibility to work evenings and weekends (rotating schedule)
- High school diploma or equivalent required