Job Description
Join TechNova Solutions as a Part-Time Customer Experience Specialist and become the voice of our brand! We're seeking enthusiastic professionals to deliver exceptional service in our dynamic London office. This flexible role (20 hours/week) offers competitive pay and growth opportunities within a cutting-edge tech environment.
As a key member of our customer success team, you'll handle inquiries, resolve issues, and build lasting relationships. Perfect for students or professionals seeking work-life balance, this position includes comprehensive training and a collaborative team culture.
Responsibilities
- Manage customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and escalate complex cases to senior support
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with product teams to identify improvement opportunities
- Maintain knowledge of product updates and service protocols
- Support weekend shifts as needed to cover 24/7 service window
Qualifications
- Minimum 1 year customer service experience in a tech environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including weekends
- Relevant certification in customer service preferred