Job Description
Are you looking for a rewarding part-time opportunity that fits your schedule without compromising on professional growth? Horizon Digital Services is currently seeking a detail-oriented Part-Time Customer Experience Associate to join our team in Orlando, Florida.
We are a fast-paced, innovative company dedicated to delivering top-tier digital solutions. In this role, you will be the face of our brand, ensuring our clients receive the support they need to thrive. We offer a flexible work environment, competitive pay, and a culture that values creativity and hard work.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Assist clients in navigating our digital platforms and provide technical guidance.
- Document customer feedback and issues in our CRM system to help improve our service offerings.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic CRM tools.
- Ability to work a flexible schedule, including evenings and weekends.