Job Description
We are seeking a dedicated and detail-oriented Night Shift Customer Support Specialist to join our dynamic team in the heart of New York City. If you are looking for a part-time opportunity with immediate start dates and a supportive work environment, this role is perfect for you.
In this position, you will be responsible for ensuring our clients receive exceptional service during evening hours. We value reliability, communication skills, and a positive attitude. Join us and become a key part of our evening operations team.
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve technical issues and provide accurate solutions to evening clients.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate closely with the day-shift team to ensure seamless service transitions.
- Assist in onboarding and training new evening staff members.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; college degree preferred.
- Previous experience in customer service or technical support is a plus.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Ability to work independently and stay productive during evening shifts (4:00 PM - 12:00 AM).
- Reliable internet connection and home office setup.