Job Description
Are you a night owl looking for flexible evening part-time jobs in London? Apex Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our 24/7 operations team. We offer a competitive hourly rate, a supportive remote-friendly environment, and the chance to make a real impact on our clients' satisfaction.
Why Choose Apex Tech?
- Competitive Pay: Earn between £13.50 and £16.50 per hour with overtime available.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including early mornings and late nights.
- Remote-Friendly: Work from the comfort of your home with a reliable internet connection.
- Growth Opportunities: Clear pathways for career progression within the organization.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat during evening hours (6:00 PM - 2:00 AM).
- Resolve complex technical issues and troubleshoot customer problems efficiently while maintaining a calm and professional demeanor.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with day-shift team members to ensure seamless service continuity and knowledge sharing.
- Adhere strictly to all company policies, quality assurance standards, and data protection regulations.
Qualifications
- Excellent verbal communication skills with a professional telephone manner.
- Reliable internet connection and a quiet, distraction-free workspace.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work independently with minimal supervision and meet strict KPIs.
- Previous experience in customer service or technical support is highly desirable.