Job Description
Join CityTech Solutions as a Night Shift Customer Support Specialist and become an essential part of our 24/7 operations. This role offers the flexibility of evening hours while providing critical technical support to enterprise clients across North America. Enjoy competitive pay, comprehensive training, and a collaborative remote team environment. Perfect for students, parents, or professionals seeking evening flexibility without sacrificing career growth.
What We Offer:
- Competitive hourly pay with performance incentives
- 100% remote work with flexible scheduling
- Comprehensive paid training and certifications
- Health and wellness benefits for part-time employees
- Clear advancement pathways to senior roles
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients
- Document cases accurately in CRM systems with detailed notes
- Collaborate with tier-2 support for complex escalations
- Monitor system health during overnight hours
- Contribute to knowledge base documentation
- Meet SLA targets for response and resolution times
- Participate in monthly team meetings (remote)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or technical support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable troubleshooting under pressure
- Reliable high-speed internet connection
- Available for consistent 4-6 hour shifts between 8PM-6AM