Job Description
Join Our Elite Weekend Team at Apex Tech Solutions
We are urgently seeking a dedicated Weekend Tech Support Specialist to join our high-performing team in Charlotte, NC. If you are looking for a part-time role that offers flexibility, competitive pay, and the chance to make a tangible impact, we want to hear from you.
Our team operates on a fast-paced schedule, and we are looking for individuals who thrive under pressure and excel at delivering exceptional customer service. This is an immediate opening for a reliable professional ready to start ASAP.
Why Apply?
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays free while working weekends.
- Urgent Hiring: Immediate start available for qualified candidates.
Your Role
As a Weekend Tech Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience.
Responsibilities
- Diagnose and resolve hardware and software technical issues for clients.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Provide clear, step-by-step guidance to users via phone, email, and remote desktop tools.
- Collaborate with the weekday support team to escalate complex issues.
- Document all interactions and resolutions in our CRM system.
- Maintain a positive and professional demeanor in high-volume environments.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Ability to work independently and manage time effectively.