Job Description
Are you a tech-savvy professional looking for a role that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our elite Los Angeles operations team. In this pivotal role, you will ensure the integrity and stability of our critical infrastructure while the rest of the world rests. We offer a competitive hourly rate and a modern, inclusive work environment.
Why Choose Us?
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Flexible Schedule: Perfect for those seeking evening and night shift opportunities.
- Modern Tech Stack: Work with the latest tools in remote support and network security.
- Career Growth: Potential for full-time conversion and advancement.
Responsibilities
- Monitor server health, network traffic, and system performance during off-peak hours.
- Triage and resolve incoming technical support tickets via remote access tools (e.g., TeamViewer, LogMeIn).
- Perform routine software updates, patch management, and security audits to prevent downtime.
- Respond to emergency outages with high-priority escalation protocols and clear communication.
- Document technical issues, resolutions, and maintenance logs in the ticketing system.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue resolution.
Qualifications
- Proven experience in IT support, help desk, or system administration (1+ years preferred).
- Strong knowledge of TCP/IP, DNS, Active Directory, and remote desktop technologies.
- Familiarity with ticketing systems such as Jira, Zendesk, or ServiceNow.
- Ability to troubleshoot complex hardware and software issues independently.
- Must be available to work a consistent shift from 4:00 PM to 12:00 AM.
- Excellent written and verbal communication skills for remote support interactions.