Job Description
Are you a night owl? NightShift Solutions is seeking a dedicated and reliable Part-Time Night Shift Customer Support Agent to join our growing team in the United Kingdom.
We offer flexible evening hours, competitive pay, and a supportive remote-friendly environment. If you thrive in the quiet of the night and enjoy solving problems, this is the perfect opportunity for you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between £18,000 and £22,000 annually.
- Modern Tools: Work with the latest technology to assist our clients.
Responsibilities
- Respond to customer inquiries via live chat and email during evening hours.
- Resolve technical issues and troubleshoot customer problems efficiently.
- Document interactions and maintain accurate records in our CRM system.
- Collaborate with day-shift teams to ensure continuity of support.
- Adhere to company policies and quality assurance standards.
- Maintain a professional and empathetic demeanor at all times.
Qualifications
- Excellent written and verbal communication skills.
- Previous experience in customer support is a plus, but we provide full training.
- Reliability and the ability to work independently.
- Basic computer literacy and comfort with online tools.
- Must be available to work evening shifts (e.g., 6 PM - 2 AM).