Job Description
Join our dynamic team at Urban Support Services as a Night Shift Customer Service Specialist. We're seeking dedicated professionals to deliver exceptional support during evening hours across London's vibrant districts. This role offers flexible scheduling, competitive compensation, and the opportunity to work in a fast-paced environment while making a real difference in our community.
As a key member of our overnight operations, you'll be the first point of contact for our clients, ensuring seamless service delivery while maintaining our high standards of excellence. Perfect for students, parents, or anyone seeking a rewarding part-time evening opportunity with growth potential.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Manage and resolve client inquiries with professionalism and efficiency
- Maintain detailed documentation of interactions and service metrics
- Collaborate with cross-functional teams to ensure seamless service transitions
- Monitor systems and escalate critical issues to on-call managers
- Contribute to continuous improvement of service protocols
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- Basic proficiency with CRM software and MS Office Suite
- Flexible availability for evening shifts (typically 6 PM - 2 AM)
- Right to work in the United Kingdom