Job Description
Are you a night owl looking for a flexible opportunity? Prime Support Solutions is currently seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in London. We value reliability and offer a supportive environment for those who thrive during the evening hours.
In this part-time role, you will be the first point of contact for our clients after hours. You will handle inquiries, resolve issues, and ensure our customers feel valued, all while enjoying the flexibility of evening shifts.
Why Join Us?
- Competitive hourly pay rates.
- Flexible scheduling to fit your lifestyle.
- Opportunities for career growth within the company.
- Modern office environment with great amenities.
Responsibilities
- Manage incoming customer calls, emails, and chat requests during the night shift.
- Provide accurate information regarding products and services.
- Process customer orders, returns, and refunds efficiently.
- Maintain a high level of customer satisfaction and resolve complaints professionally.
- Update customer records and log interactions in the CRM system accurately.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- Fluency in English (written and verbal).
- Previous experience in customer service is preferred but not strictly required.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a desire to help others succeed.