Job Description
Are you looking for flexible evening part time jobs in Miami, FL? Join the elite team at Miami Support Hub, where we prioritize employee well-being and professional growth. We are currently seeking a dedicated Night Shift Customer Service Representative to join our dynamic workforce.
As a key member of our support team, you will be the voice of our brand after hours, assisting clients with inquiries, resolving technical issues, and ensuring a seamless customer experience. If you thrive in a fast-paced environment and value work-life balance, this is the perfect opportunity for you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve complex issues and escalate them when necessary to ensure 100% customer satisfaction.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Adhere to company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong communication and interpersonal skills.
- Reliable high-speed internet connection and a quiet home office space.
- Ability to work flexible evening shifts (e.g., 4:00 PM - 12:00 AM).