Job Description
Are you looking for a rewarding career opportunity that fits your evening schedule? Northwest Customer Experience Group is currently seeking a reliable and enthusiastic Night Shift Customer Service Representative to join our dynamic team in Seattle, WA. This is a fantastic entry-level position for individuals looking to build a career in customer relations while enjoying the flexibility of part-time evening hours.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product or service issues with patience and professionalism, ensuring high customer satisfaction.
- Accurately process transactions, returns, and account updates.
- Maintain a deep understanding of company products and policies to provide accurate information.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience is a plus but not mandatory.
- Proficient computer skills, including typing and navigating web browsers.
- Strong verbal communication skills and a friendly, professional demeanor.
- Ability to work independently and manage time effectively during night shifts.
- Must be available to work evenings, weekends, and holidays as needed.