Job Description
Join our dynamic team as a Night Shift Customer Service Representative in the heart of Manhattan! We're seeking dedicated professionals to provide exceptional support during evening hours while the city sleeps. This flexible part-time role offers competitive compensation, comprehensive training, and the opportunity to work with a leading service provider in New York. Enjoy a supportive work environment with modern facilities and the satisfaction of making a difference during critical overnight operations.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications during night shift hours
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions and maintain accurate case records in compliance with protocols
- Collaborate with on-site security teams for escalated customer issues
- Monitor service dashboards and escalate critical incidents to supervisors
- Support emergency response protocols during overnight operational hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-pressure environments
- Exceptional written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to remain alert and professional during overnight hours
- Strong problem-solving skills with conflict resolution abilities
- Flexibility to work weekends and holidays as needed