Job Description
Are you seeking a stable career with a flexible schedule? Apex Support Solutions is looking for a dedicated Night Shift Customer Service Representative to join our team in Washington. We pride ourselves on providing exceptional support to our clients around the clock. In this role, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our users during evening hours.
Why You Should Apply:
- Competitive Pay: Earn between $22.00 and $30.00 per hour.
- Stability: Full-time employment with consistent evening schedules.
- Growth: Opportunities for professional development and advancement.
- Environment: Enjoy a quiet, focused work atmosphere perfect for night shifts.
Join us in making a difference while enjoying the benefits of working in a modern, remote-friendly environment.
Responsibilities
- Manage and respond to a high volume of incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints, issues, and questions with empathy and efficiency.
- Accurately log all customer interactions and account updates into the CRM database.
- Collaborate with the day shift team to ensure continuity of service and follow up on unresolved tickets.
- Maintain a thorough understanding of company products, policies, and procedures to provide accurate information.
- Adhere to quality assurance standards and performance metrics set by management.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of previous experience in customer service or support roles.
- Must have a reliable, high-speed internet connection and a quiet workspace.
- Availability to work evening shifts, specifically between 4:00 PM and 12:00 AM EST.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Proficiency in using computer systems and Microsoft Office Suite.