Job Description
Are you a night owl looking for a rewarding career? Raleigh Support Services Ltd is seeking dedicated individuals to join our expanding night shift team in London. We offer a supportive environment, competitive pay, and the flexibility you need to maintain your work-life balance.
As a Night Shift Customer Service Associate, you will be the first point of contact for our clients, ensuring seamless support during our peak operational hours. If you have excellent communication skills and thrive in a quiet, focused environment, we want to hear from you.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming customer calls and emails with patience and professionalism.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions regarding products and services.
- Data Entry: Maintain accurate and up-to-date records of all customer interactions within our CRM system.
- Communication: Clearly convey information regarding policies, billing, and technical support to clients.
- Team Collaboration: Work closely with day-shift supervisors to ensure seamless workflow continuity.
Qualifications
- Experience: Previous customer service or call centre experience is preferred.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Skills: Strong verbal communication and active listening skills.
- Technical: Proficient with computers and Microsoft Office Suite.
- Personality: A positive attitude and a commitment to providing exceptional service.