Job Description
Join our dynamic team as a Night Shift Customer Service Agent in the heart of London. This part-time evening role offers flexible hours while supporting our global clients with exceptional service. We provide comprehensive training, a supportive work environment, and opportunities for career advancement. Perfect for students, parents, or anyone seeking a flexible schedule with competitive compensation. Work in our modern office with free refreshments and secure transport options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams during peak hours
- Adhere to strict service level agreements and quality standards
- Maintain detailed documentation of customer interactions
- Identify and escalate complex issues to senior agents
Qualifications
- Previous customer service or call center experience preferred
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM software
- Reliable transportation for night shift availability
- Fluent in English (additional languages beneficial)
- Positive attitude and commitment to teamwork