Job Description
Join our award-winning team as a Night Shift Customer Experience Specialist and become the cornerstone of our 24/7 client support ecosystem. This premium part-time opportunity offers flexible evening hours while delivering exceptional service to global clients. You'll work in our state-of-the-art London facility with cutting-edge technology and a supportive team environment. We provide comprehensive training, career progression pathways, and exclusive shift premiums for night workers. Perfect for students, professionals seeking work-life balance, or career changers entering the customer service field.
Responsibilities
- Deliver outstanding multi-channel support via phone, chat, and email during evening hours (10 PM - 6 AM)
- Resolve complex client inquiries with empathy and technical precision
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with cross-functional teams during peak service windows
- Identify process improvement opportunities through customer feedback analysis
- Uphold company standards during emergency response scenarios
- Maintain service excellence metrics including CSAT and FCR targets
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional written and verbal communication skills in English
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to remain focused and solution-oriented during overnight shifts
- Strong problem-solving skills with calm demeanor under pressure
- Available to work 3-5 nights per week (minimum 20 hours)
- Valid UK work authorization and right to work in the UK
- Basic technical troubleshooting knowledge for common software issues