Job Description
We are seeking a reliable and enthusiastic Part-Time Customer Support Specialist to join our growing team in Sacramento, CA. This is an immediate hire position designed for individuals looking for flexible work-life balance without sacrificing professional development.
At Golden State Support Services, we prioritize exceptional service and community engagement. As a key member of our part-time team, you will ensure our clients receive top-tier assistance and maintain our reputation for excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve product or service issues promptly and escalate complex problems to the appropriate department.
- Assist with data entry and maintain accurate, up-to-date customer records within our CRM system.
- Collaborate with the full-time team to ensure consistent service delivery and process improvement.
- Process orders, handle returns, and manage customer accounts efficiently.
- Provide constructive feedback to management regarding common customer concerns and market trends.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service or support is a plus but not mandatory for immediate hire candidates.
- Strong written and verbal communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be authorized to work in the United States.