Job Description
Join our award-winning team at Premier Hospitality Group as a Full-Time Evening Receptionist in the heart of Portland's vibrant downtown. This pivotal role combines exceptional guest service with operational excellence, ensuring our visitors experience the Pacific Northwest's renowned hospitality from check-in to departure. You'll be the first point of contact for our international clientele, managing reservations, coordinating with housekeeping teams, and maintaining a seamless guest experience during evening hours. Our competitive compensation package includes health benefits, paid time off, and professional development opportunities.
About Us: Premier Hospitality Group operates three boutique hotels across Portland, recognized for sustainability initiatives and personalized guest experiences. We foster a supportive, inclusive culture where team members thrive professionally while exploring the city's renowned food scene and natural beauty.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera PMS system
- Handle reservation modifications, cancellations, and special requests
- Coordinate with housekeeping and maintenance teams for guest needs
- Process payments and manage cash drawer reconciliation
- Answer multi-line phones and direct inquiries appropriately
- Monitor security systems and enforce access protocols
- Prepare daily reports and maintain accurate guest records
- Assist with event setup and VIP guest services
Qualifications
- Minimum 2 years hospitality or front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts (3 PM - 11 PM)
- Strong attention to detail and multitasking abilities
- Valid Oregon driver's license (required for errands)
- First Aid/CPR certification preferred
- Knowledge of Portland attractions and transportation systems