Job Description
Join our award-winning team as the Evening Receptionist for Premier Hospitality Group! As the first point of contact during evening hours, you'll embody our commitment to exceptional guest experiences while managing critical front-desk operations. We offer a supportive environment with competitive compensation, comprehensive benefits, and growth opportunities in the heart of Bakersfield's thriving hospitality sector. If you're a polished professional with a passion for service, we invite you to apply today and become an integral part of our legacy of excellence.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM), including check-ins, check-outs, and guest inquiries
- Handle multi-line phone system with professionalism, directing calls and taking accurate messages
- Process payments, manage reservations, and maintain guest records using property management software
- Oversee facility security protocols, including access control and emergency response procedures
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Prepare nightly reports and ensure accurate documentation of all transactions and incidents
- Maintain immaculate reception area appearance and inventory of office supplies
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality or corporate setting
- Proficiency with property management systems (e.g., Opera, Delphi) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate situations diplomatically
- Valid California driver's license and reliable transportation for late shifts
- Ability to multitask efficiently in fast-paced environments while maintaining composure
- Basic knowledge of Bakersfield area attractions and services for guest recommendations
- Flexibility to work weekends, holidays, and occasional overtime during peak seasons