Job Description
Join our dynamic team at Global Solutions Ltd. and unlock flexible career opportunities in the heart of London. We're actively seeking both part-time and full-time Customer Service Representatives to deliver exceptional client experiences. Whether you're balancing studies, family commitments, or seeking a career pivot, our adaptable schedules empower you to thrive professionally while maintaining personal priorities. Enjoy competitive hourly rates, comprehensive training, and a supportive environment designed for growth. Apply today to become part of a company that values your unique skills and ambition!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Update and maintain accurate customer records in our CRM database
- Collaborate with team members to ensure seamless service delivery
- Meet performance targets for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in using Microsoft Office and CRM software
- Flexible availability including weekends and evenings
- Right to work in the United Kingdom