Job Description
Join ConnectCare Solutions as a Part-Time Customer Specialist and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking empathetic professionals to deliver exceptional service while maintaining control over your availability. This role offers competitive compensation, remote work options, and growth opportunities within a supportive healthcare technology company. Ideal for students, parents, or career changers seeking adaptable hours without compromising impact.
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM systems
- Collaborate with healthcare providers to coordinate patient care
- Maintain accurate documentation in compliance with HIPAA standards
- Participate in bi-weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare tech
- Proficiency with Zendesk and Salesforce platforms
- Exceptional communication and conflict resolution skills
- Ability to work 20-25 hours/week with flexible scheduling
- Valid HIPAA certification or willingness to obtain
- Spanish language fluency required