Job Description
Join Nexus Solutions Group's dynamic team as a Flexible Part-Time Customer Specialist! We're urgently seeking motivated professionals in San Diego to deliver exceptional client experiences with adaptable scheduling options. Perfect for students, parents, or career-changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth in our collaborative environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with efficiency and empathy
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify process improvement opportunities
- Adhere to strict compliance and data security protocols
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid California driver's license (if local travel required)