Job Description
Join our award-winning healthcare support team and enjoy the perfect work-life balance with flexible part-time hours! ConnectCare Solutions is seeking compassionate individuals to deliver exceptional patient experiences through remote and hybrid roles. As a Customer Service Specialist, you'll be the heart of our operations—providing vital assistance to patients while working from the comfort of your home or our vibrant San Antonio hub. We offer competitive pay, comprehensive training, and a supportive culture that values your well-being.
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with empathy and efficiency
- Process insurance verification and appointment scheduling with precision
- Maintain accurate electronic health records (EHR) documentation
- Collaborate with medical teams to resolve complex patient needs
- Uphold strict HIPAA compliance and data security protocols
- Identify opportunities to improve patient satisfaction workflows
- Participate in bi-weekly team huddles and training sessions
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service or healthcare support experience
- Exceptional communication and conflict resolution skills
- Proficiency with EHR systems and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Strong attention to detail and problem-solving abilities
- Reliable high-speed internet and quiet home workspace