Job Description
Join FlexiWork Solutions Inc., a leader in innovative workforce solutions, and unlock your potential with our flexible part-time opportunities in Atlanta! We're seeking passionate individuals to join our dynamic team and deliver exceptional customer experiences while maintaining a healthy work-life balance. Enjoy competitive pay, remote/hybrid options, and a supportive culture that values your unique skills. Part-time hours available (20-30 hrs/week) with customizable schedules to fit your lifestyle. Apply today and become part of a company that invests in your growth!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and troubleshoot product-related concerns efficiently
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to improve service quality
- Adhere to company policies while maintaining high customer satisfaction standards
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or support experience
- Strong communication skills with clear verbal/written abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Problem-solving mindset with attention to detail
- Flexible availability including evenings and weekends
- Basic technical troubleshooting knowledge