Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a collaborative environment while making a real impact. Perfect for students, career changers, or those seeking supplemental income in the thriving Raleigh tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using internal knowledge base
- Document interactions and update CRM system accurately
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives for customer experience
- Maintain positive brand image through consistent service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Available 20-25 hours/week including weekend shifts
- Basic technical troubleshooting knowledge