Job Description
Join Urban Oasis Solutions, a leader in innovative community services, and become part of our dynamic team! We're seeking a dedicated Part-Time Customer Service Specialist to deliver exceptional experiences to our Phoenix clients. Enjoy the freedom of a flexible schedule with weekday/evening shifts while making a real impact in your community.
Why Choose Us?
- Competitive hourly pay + performance incentives
- Comprehensive training program
- Health benefits eligibility (20+ hours/week)
- Professional growth opportunities
- Collaborative, inclusive workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
- Support marketing campaigns through customer engagement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset