Job Description
Are you seeking a rewarding career that offers the perfect work-life balance? Horizon Digital Services is looking for a dedicated and empathetic Remote Evening Customer Support Specialist to join our expanding team. We pride ourselves on delivering top-tier service to our clients, and we need someone who thrives in a flexible, remote environment.
In this role, you will be the voice of our brand, assisting customers through various channels during our high-traffic evening hours. If you are looking for part-time jobs in Tucson, AZ that allow you to work from the comfort of your home, this is the opportunity for you.
Why Join Us?
- Flexible Schedule: Work 20-30 hours per week, primarily in the evenings (e.g., 4:00 PM - 10:00 PM MST).
- Remote Freedom: Eliminate the commute and enjoy the flexibility of working from home.
- Growth Opportunities: Pathway to full-time roles and internal promotions.
Responsibilities
- Provide exceptional customer service via email, chat, and phone support during evening shifts.
- Resolve customer inquiries and technical issues efficiently and accurately.
- Document interactions and resolutions in our CRM system to maintain accurate records.
- Collaborate with the daytime support team to ensure seamless service continuity.
- Identify trends in customer feedback and suggest improvements to management.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must have a stable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills with a professional tone.
- Ability to work independently with minimal supervision.
- Flexibility to work evenings and weekends as needed.