Job Description
Join Coastal Connect Solutions as a Flexible Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking empathetic professionals to deliver exceptional support during our peak evening hours. This role offers fully remote work with adaptable scheduling, allowing you to excel while accommodating your daytime commitments. As a key member of our client experience team, you'll resolve inquiries, build relationships, and contribute to our award-winning service culture. Competitive compensation, comprehensive training, and career advancement opportunities await. Apply today to transform your evenings into a rewarding career path!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for first-call resolution and satisfaction
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to thrive in fast-paced, remote team setting
- Flexibility to work evenings (including weekends) as needed
- High school diploma or equivalent; college degree preferred
- Reliable internet connection and quiet home office space