Job Description
Are you looking to earn extra cash while enjoying a flexible schedule? Elite Support Solutions is currently seeking dedicated Evening Customer Service Associates in Atlanta, GA. This is an immediate hire opportunity for individuals ready to join a dynamic team and make a difference.
In this role, you will be the friendly voice of our brand, assisting customers with inquiries and resolving issues efficiently. We offer a competitive hourly rate and a supportive work environment perfect for students or those seeking a second income.
Why Join Us?
- Immediate Hiring: Start earning within days of applying.
- Flexible Hours: Evening shifts designed to fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with patience and professionalism.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and transactions in the CRM system.
- Process orders, returns, and refunds in accordance with company policies.
- Provide product information and recommendations to meet customer needs.
- Collaborate with the support team to improve service protocols.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or equivalent required; previous customer service experience is preferred.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong verbal communication skills with a professional telephone manner.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to multitask and remain calm under pressure.
- Reliable internet connection and a quiet workspace if working remotely.