Job Description
Are you looking to earn extra cash while maintaining a healthy work-life balance? We are seeking a dedicated Evening Support Associate to join our growing team in Colorado Springs. This part-time role offers a fantastic opportunity to work from 4:00 PM to 10:00 PM, Monday through Friday, with the potential for overtime. You will be the face of our company to our evening customers, providing top-tier service and technical support.
We value our employees and offer a comprehensive benefits package, including paid time off, health insurance, and a 401(k) retirement plan.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot technical issues for our diverse client base efficiently.
- Document all customer interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the day-shift team to ensure seamless workflow continuity and knowledge sharing.
- Identify opportunities to upsell products or services to existing clients to increase revenue.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a strong plus.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends as needed.
- Strong written and verbal communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite and basic computer navigation.