Job Description
Are you a proactive problem-solver looking for a part-time opportunity that offers the ultimate flexibility to balance work and life? Houston Digital Solutions is seeking a dedicated Customer Experience Specialist to join our growing team.
We pride ourselves on delivering top-tier service and value flexibility for our employees. This role is designed for individuals seeking a work-life balance without compromising on professional growth. Whether you are a student, a parent, or simply looking for a side hustle, we offer a dynamic environment to thrive.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a professional and empathetic tone.
- Resolve technical issues and product-related questions with accuracy and efficiency.
- Document all customer interactions and feedback in our CRM system (Salesforce/Zendesk).
- Collaborate with the support team to identify trends and improve service protocols.
- Assist in onboarding new clients and explaining product features effectively.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (experience with Salesforce is a plus).
- Ability to work independently and manage time effectively without supervision.
- Reliable high-speed internet connection and a quiet workspace.