Job Description
Join a Premium Team in the Heart of the Crescent City.
We are seeking dedicated professionals to join our high-performance evening support roster. At NOLA Tech Solutions, we value work-life balance and offer a flexible schedule that fits your lifestyle while contributing to a world-class customer experience.
Our modern facility on Poydras Street provides a collaborative environment, competitive compensation, and opportunities for growth.
Responsibilities
- Manage Communication: Handle high-volume inbound inquiries via phone, email, and chat with a professional demeanor.
- Resolve Issues: Troubleshoot customer problems efficiently and accurately using our CRM systems.
- Documentation: Record all interactions and resolutions in compliance with company protocols.
- Team Collaboration: Work closely with senior agents and management to improve service standards.
- Adaptability: Adjust to changing workflows and handle peak evening volume effectively.
Qualifications
- Experience: Proven experience in customer service or technical support is preferred.
- Availability: Must be available to work evenings (e.g., 4:00 PM to 12:00 AM).
- Communication: Exceptional written and verbal communication skills.
- Tech-Savvy: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Education: High school diploma or equivalent required.