Job Description
Are you ready to launch your career with immediate opportunities in Cleveland, OH?
We are a fast-paced technology company seeking enthusiastic individuals to join our Customer Success team. Whether you are a college student looking for flexible hours or a professional seeking a new challenge, we offer a welcoming environment and the chance to grow your skills quickly.
Note: We offer a hybrid model, allowing you to work from our Cleveland office or remotely from Florida (or anywhere in the US).
Responsibilities
- Provide exceptional support to clients via email, live chat, and phone.
- Manage incoming tickets and resolve issues with a high degree of accuracy.
- Collaborate with the sales team to ensure smooth onboarding for new customers.
- Perform data entry and maintain up-to-date records in our CRM system.
- Identify recurring customer issues and propose solutions to management.
- Assist with administrative tasks and special projects as assigned.
Qualifications
- High school diploma or GED required; college students are strongly encouraged to apply.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work a flexible schedule, including evenings and weekends.
- Strong problem-solving abilities and a proactive attitude.