Job Description
Are you seeking a rewarding career with a flexible schedule and immediate start? Apex Support Solutions is looking for a dedicated Evening Customer Service Representative to join our growing team in Phoenix, AZ.
We offer a dynamic work environment where your skills are valued. Whether you are looking to balance work with other commitments or simply enjoy working the evening hours, this is the perfect opportunity for you.
Why Join Us?
- Flexible Hours: Evening shifts (4:00 PM - 12:00 AM or similar).
- Immediate Hire: Start earning today!
- Competitive Pay: $18 - $22 per hour based on experience.
- Modern Facilities: Located in the heart of downtown Phoenix.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours.
- Resolve customer inquiries and complaints efficiently and professionally.
- Process orders and manage customer accounts with high accuracy.
- Document interactions and maintain accurate records in the CRM system.
- Collaborate with the daytime team to ensure seamless service transitions.
- Identify opportunities to improve customer satisfaction and service processes.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not required for immediate hires.
- Must be available to work evening shifts (afternoons/evenings).
- Strong communication skills and a professional demeanor.
- Ability to work independently and manage time effectively.
- Basic computer proficiency (Microsoft Office, CRM software).