Job Description
Join Austin's fastest-growing service provider and enjoy the perfect work-life balance! We're seeking motivated Part-Time Customer Service Representatives to deliver exceptional experiences while maintaining a flexible schedule. With weekly pay, competitive hourly rates, and no weekend shifts, this role is ideal for students, parents, or anyone seeking supplemental income without sacrificing personal time.
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting relationships with our diverse client base. Our modern downtown office features state-of-the-art facilities and a supportive team culture focused on growth and recognition.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4-9 PM) and weekends
- Basic proficiency with Microsoft Office suite
- Positive attitude and patience under pressure