Job Description
Are you a driven professional seeking a flexible evening part-time career in Denver? Apex Digital Solutions is looking for a detail-oriented Customer Success Specialist to join our high-performance team.
We understand that life happens during the day. That’s why we prioritize schedules that work for you. In this role, you will manage key client relationships and ensure seamless service for our premium clientele, all while enjoying the benefits of a part-time evening shift.
Why Join Us?
- Flexible Schedule: Focus on your studies, family, or personal projects during the day.
- Modern Environment: Work with cutting-edge SaaS tools in a collaborative culture.
- Competitive Pay: Earn a top-tier hourly rate in Denver’s tech scene.
If you are ready to build a rewarding career on your own terms, apply today.
Responsibilities
- Manage a portfolio of client accounts during evening hours, ensuring high satisfaction and retention rates.
- Resolve complex technical inquiries and escalations via phone, email, and live chat with professionalism.
- Collaborate with the Product and Engineering teams to document bugs and feature requests.
- Conduct scheduled check-ins with clients to proactively address their needs and gather feedback.
- Maintain accurate records of all interactions in our CRM system (Salesforce/Zendesk).
- Contribute to team training sessions and share best practices for evening support.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer support, account management, or technical support.
- Strong verbal and written communication skills with a calm, professional demeanor.
- Proficiency with CRM software and ticketing systems (e.g., Salesforce, Zendesk, HubSpot).
- Ability to troubleshoot basic technical issues and troubleshoot software environments.
- Must be available to work core evening shifts, typically 3:00 PM to 11:00 PM (Mon-Fri).