Job Description
Join FlexTech Solutions and transform how businesses interact with their customers! We're seeking a passionate Customer Service Specialist to deliver exceptional support remotely from Cleveland. Enjoy the freedom of a flexible schedule while making meaningful impact in a dynamic environment. Competitive pay, full benefits, and career growth opportunities await!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Analyze customer feedback to drive service enhancements
- Support after-hours coverage on rotating schedule (max 2x/month)
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to adapt to flexible scheduling including evenings/weekends
- Associate degree or equivalent technical certification preferred
- Typing speed of 45+ WPM with 98% accuracy