Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Specialist in Charlotte, NC! We're seeking motivated individuals to deliver exceptional service during evening hours (4 PM - 10 PM) with adaptable scheduling options. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive pay and growth opportunities within a supportive environment.
As a cornerstone of our client success team, you'll handle inquiries, resolve issues, and build lasting relationships—all while enjoying the freedom to structure your work schedule around your life. Training provided, no weekends required!
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat during evening shifts
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and contribute to team initiatives
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Availability for 20-25 hours/week between 4 PM-10 PM (schedule flexibility required)
- Reliable transportation to our Charlotte office (2 shifts/week on-site)