Job Description
Transform your evenings into rewarding opportunities with CityShift Solutions! We're seeking dynamic individuals to join our customer service team in Baltimore. Enjoy unmatched flexibility with part-time evening shifts and weekly paychecks. Perfect for students, parents, or professionals seeking work-life balance.
As a cornerstone of our client experience team, you'll deliver exceptional support while enjoying a collaborative environment that values your time and talent. Our industry-leading training ensures you're prepared from day one.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for customer satisfaction (CSAT) and resolution time
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our downtown Baltimore hub