Job Description
Are you looking for a flexible schedule that works around your life while providing a rewarding career? Apex Solutions Inc. is currently seeking dedicated Evening Customer Experience Specialists in Fresno, CA. We are a forward-thinking organization committed to excellence, and we need passionate individuals to join our night shift team.
Why Apply?
- Flexible Shifts: Enjoy the freedom of working evening hours (4:00 PM - 12:00 AM).
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on your skills and experience.
- Modern Environment: Join a supportive team that values professional development and work-life balance.
Role Overview
In this part-time position, you will be the face of our brand after hours, ensuring our clients receive the same premium support they expect during the day.
Responsibilities
- Manage and resolve a high volume of inbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Investigate and troubleshoot customer issues, escalating complex cases to the senior support team when necessary.
- Maintain accurate and up-to-date customer records in our CRM database to ensure service continuity.
- Process orders, returns, and transactions accurately while adhering to company compliance standards.
- Collaborate with cross-functional teams to identify process improvements and enhance the overall customer journey.
- Stay current on product knowledge and policy changes to provide accurate information to clients.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Previous experience in customer service, call centers, or retail is preferred.
- Strong computer proficiency, including Microsoft Office Suite (Excel, Outlook, Word).
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently and manage time effectively during evening shifts.
- Reliable high-speed internet connection and a quiet workspace (if remote/hybrid).