Job Description
Are you seeking a flexible Evening Part Time Job in San Jose, FL? Apex Support Solutions is currently accepting applications for Entry Level Customer Support Associates. We are a forward-thinking company that values professional growth and work-life balance.
Whether you are a current student looking to gain experience or a professional seeking a second shift opportunity, this role is perfect for you. We provide comprehensive training and a supportive environment where you can thrive. Join our team and make a difference in our customers' day every evening.
Why Join Us?
- Flexible Scheduling: Perfect for students or those with other daytime commitments.
- Career Growth: Clear pathways to full-time roles and management positions.
- Modern Environment: Work from a state-of-the-art facility in San Jose.
- Competitive Pay: Earn $15 - $20/hour depending on experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate, friendly, and efficient solutions to customer issues.
- Document all interactions and maintain up-to-date customer records in our CRM system.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with the morning support team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required (College students welcome).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and as part of a team.
- Previous customer service experience is a plus but not required.